Mind Body Touch Training Ltd Refund Policy

Introduction: Mind Body Touch Training Ltd is committed to providing a valuable and satisfactory learning experience for all students. This document outlines the refund policy to ensure transparency and fairness in financial transactions.

Scope: This refund policy applies to all transactions made with The Therapeutic Connection; Elevating therapist's understanding of client mental well-being.

Refund Eligibility:

1. Digital Products:

• Refunds are applicable to digital products within 14 days of the purchase date, provided the course content has not been accessed or downloaded.

2. Access Period:

• If the course has a defined access period, refunds may not be applicable after accessing or downloading course materials.

3. Physical Products:

• Refunds for physical products (if applicable) are subject to return of the product in its original condition within 30 days of the purchase date.

Refund Process:

1. Request for Refund:

• To initiate a refund, students must submit a written request to Hayley at training@mindbodytouch.co.uk providing details such as the purchase date, transaction ID, and reasons for the refund.

2. Verification:

• The refund request will be reviewed, and eligibility will be assessed based on the criteria outlined in this policy.

3. Notification:

• Students will be notified of the approval or rejection of their refund request within 5 working days.

4. Refund Method:

• Approved refunds will be processed using the original method of payment unless otherwise agreed upon.

Exceptions:

1. Course Changes or Cancellations:

• In the event of course changes or cancellations by Mind Body Touch Training Ltd, students will be notified, and refunds or alternatives will be offered.

2. Technical Issues:

• Refunds may be considered in the case of technical issues preventing course access, subject to verification.

Consumer Rights: This refund policy does not affect the statutory rights of consumers under UK law.

Contact and Support: For any queries regarding refunds or assistance, please contact training@mindbodytouch.co.uk.